Returns & Refunds Policy
At HajjUmrahSim.com, we strive to provide you with seamless connectivity during your sacred journey. We understand the importance of reliable data services, and we are committed to your satisfaction.
- Data Provision Guarantee:
- We guarantee that the data package you purchased will be activated and available for use as per the agreed-upon terms and conditions.
- 100% Refund for Data Not Provided:
- If, for any reason, we fail to provide the data services as promised, and you are unable to use the data package during your trip, you are eligible for a 100% refund of the purchase price.
- “Data not provided” refers to a situation where the sim card is correctly installed, in a compatible device, within the coverage area, and the data services are simply not functional.
- Refund Process:
- To request a refund, please contact our customer support team via info@hajjumrahsim.com or +91-9502991444 within 30 days of your return from your trip.
- You will need to provide your order number, proof of purchase, and a detailed explanation of the issue encountered.
- We may require additional information or documentation to verify your claim.
- Upon verification, we will process your refund within +91-9502991444 business days to your original payment method.
- Other Refund Scenarios:
- Incorrect SIM Delivery: If you receive the incorrect SIM card, we will either replace it with the correct one or issue a full refund upon return of the incorrect SIM.
- Cancellation Before Shipment: If you cancel your order before the SIM card is shipped, you will receive a full refund.
- Partial Refunds: In certain situations, partial refunds may be issued at our discretion. This could include cases where the data service was partially functional or if the customer experienced minor inconveniences.
- Exclusions:
- Refunds will not be issued for issues arising from:
- Incompatible devices.
- Incorrect SIM card installation.
- Use outside the coverage area.
- Damage to the SIM card caused by the customer.
- Usage of the sim card beyond the stated expiration date.
- Network outages that are beyond the control of hajjumrahsim.com.
- Customer changes of mind after the sim card has been shipped and activated.
- Contact Us:
- If you have any questions or concerns regarding our returns and refunds policy, please contact us at:
- Email: info@hajjumrahsim.com
- Phone: +91-9502991444